Indian companies struggle to offer clarity, guidance on GenAI use: Report

A report by recruitment firm Michael Page India indicates that enterprises in various sectors in India are facing challenges in delivering the structure, access, and clarity required for the effective use of generative AI (GenAI) in workplaces.

Approximately 3,000 professionals at different experience levels were surveyed in the report titled ‘Talent Trends India 2025’, indicating that even with increased access to GenAI tools, numerous professionals are still uncertain about how these technologies will impact their careers.

“The disconnect between GenAI rollout and employee confidence has broader implications. When individuals cannot see how emerging technologies support their future, hesitation grows, and engagement can decline. In a GenAI-enabled workplace, clarity isn’t just a support function – it’s essential to building trust and retaining talent in times of rapid change,” the report said.

Forty-two per cent of professionals in India view GenAI as a threat to job security as deeper concerns surface regarding its use and implications, while the number inches up to 44 per cent when it comes to middle-level management. The top management, with 30 per cent, feels the least threatened. Sixty per cent of those surveyed believe it will impact their long-term career path, the report found.

This uncertainty points to a broader readiness gap, one not just about technical skills, but about trust, guidance, and future alignment. Many employees may not be resistant to GenAI, but without clear direction, they feel under-equipped to make the most of it.

The report indicates that employee opinions on GenAI readiness are varied, despite 80 percent of workers having access to GenAI tools supplied by their employers. Thirty-one percent believe their employer is equipping them very effectively, 22 percent feel reasonably supported, while 16 percent each rate the assistance as mediocre and lacking preparation.

In addition to understanding GenAI tools, employees are also inquiring about salary and career expectations, work arrangement policies, transparent company culture, and inclusivity approaches.

The workplace arrangement policy, which gained significance during the pandemic, appears to be stabilizing as a majority of companies embrace a hybrid model, with 54 percent indicating they now spend more days in the office than they did a year ago. Adjustments in remote work have also stayed consistent (21 percent compared to 23 percent last year), and the percentage of professionals facing no alterations in their work environment has increased a bit from 21 percent to 22 percent.

India tops the region in workplace trust, as 61 per cent of professionals report high or complete trust in their leaders, significantly higher than the APAC (57 per cent) and global (49 per cent) averages. The report indicated that transparency is a notable strength, with 65 percent of employees evaluating their organizations as open and communicative.